Booking modifications
You can change your reservation free of charge up to 48 hours before of the booked time, subject to park availability. The change request must be communicated via email to info@lakecomoadventurepark.com or via WhatsApp at +39 389 552 7781.
Cancellation by Lake Como Adventure Park
In case of bad weather or force majeure, Lake Como Adventure Park reserves the right to cancel the reservation. In such an eventuality, the customer may choose between:
- the receipt of a voucher of equal value as the reservation, valid for 1 year from the date of issue;
- or the full refund of the amount paid.
Cancellation by the client
If the customer wishes to cancel the reservation for any other reason:
- will be offered a voucher of equal value to the reservation, valid for 1 year from the date of issue;
- or, upon request, it will be possible to obtain a partial refund up to a maximum of 50% of the amount paid.
Failure to Show (“No Show”)
In case of no-show without prior notice, the customer shall not be entitled to any refund or the issuance of a voucher.
Coupons
Vouchers issued as a result of cancellation are not redeemable for cash and must be used within 1 year from the date of issue.
